Privacy Policy

Effective Date: September 1, 2026

Home Sauna Shop (“Home Sauna Shop,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit or use https://homesaunashop.com/ (the “Website”), purchase our products, contact our customer service team, or otherwise interact with us.

This Privacy Policy explains what information we collect, how we use it, how we protect it, when we may share it, and the choices you may have regarding your personal information.

By using our Website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

  • Create an account.

  • Place an order.

  • Request information about our products.

  • Contact customer service.

  • Use our live chat.

  • Subscribe to our newsletter or marketing communications.

  • Submit a contact form.

  • Request assistance with an order, return, refund, warranty, or product.

  • Participate in promotions or other activities offered through our Website.

Depending on how you interact with us, the information we collect may include:

  • Full name.

  • Billing address.

  • Shipping address.

  • Email address.

  • Telephone number.

  • Account login information.

  • Order and purchase history.

  • Payment and transaction information.

  • Product preferences.

  • Communications and correspondence with us.

  • Information you provide through customer service or live chat.

  • Information necessary to process returns, refunds, warranty requests, or other customer-service requests.

We do not need your financial account information to provide general browsing access to our Website.

2. Payment Information

When you make a purchase through our Website, payment information may be collected and processed by third-party payment processors or financial service providers.

We may receive information such as payment status, transaction confirmation, payment method, and limited payment-related information necessary to process and manage your order.

We generally do not store complete credit or debit card numbers on our own servers.

Payment providers may process your information according to their own privacy policies and terms.

If you choose a financing option, such as financing offered through Affirm or another third-party financing provider, the applicable financing provider may collect and process information necessary to evaluate, establish, and manage your financing account.

3. Information Collected Automatically

When you visit our Website, certain information may be collected automatically through cookies, analytics tools, web technologies, and similar technologies.

This information may include:

  • IP address.

  • Browser type and version.

  • Device type.

  • Operating system.

  • Pages visited.

  • Products viewed.

  • Links clicked.

  • Date and time of visits.

  • Referring website or webpage.

  • Approximate geographic information derived from your IP address.

  • Website usage and interaction information.

This information generally helps us understand how visitors use our Website, improve website performance, maintain security, and provide a better shopping experience.

4. Cookies and Similar Technologies

Home Sauna Shop may use cookies and similar technologies to operate and improve the Website.

Cookies may be used to:

  • Keep products in your shopping cart.

  • Maintain your login session.

  • Remember preferences.

  • Enable certain Website functionality.

  • Understand how visitors use the Website.

  • Analyze website traffic and performance.

  • Improve our products, services, and customer experience.

  • Support advertising and marketing activities where applicable.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may prevent portions of the Website from functioning properly.

5. How We Use Your Information

We may use personal information for legitimate business and operational purposes, including to:

  • Process and fulfill orders.

  • Process payments.

  • Arrange shipping and delivery.

  • Create and manage customer accounts.

  • Provide customer service.

  • Respond to questions and inquiries.

  • Communicate with you about your orders.

  • Process returns, refunds, exchanges, and warranty requests.

  • Provide product information and recommendations.

  • Send order confirmations and transactional communications.

  • Send newsletters, promotions, and marketing communications when permitted.

  • Improve our Website and services.

  • Analyze Website usage and customer preferences.

  • Detect and prevent fraud, abuse, unauthorized activity, and security incidents.

  • Maintain the security and functionality of our Website.

  • Comply with applicable laws and legal obligations.

  • Enforce our terms, policies, and agreements.

  • Protect the rights, property, and safety of Home Sauna Shop, our customers, and others.

6. Marketing Communications

If you choose to subscribe to our newsletter or marketing communications, we may use your email address to send you information about:

  • New products.

  • Promotions and special offers.

  • Discounts.

  • Sauna-related information.

  • Company news.

  • Product updates.

  • Other information that may be relevant to Home Sauna Shop customers.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the applicable communication.

Please note that even if you opt out of marketing communications, we may still send you important transactional or service-related communications, such as order confirmations, shipping updates, account notices, or information regarding an active customer-service request.

7. How We Share Information

We do not sell your personal information for money.

We may share personal information with trusted third parties when necessary to operate our business and provide our services.

These parties may include:

Payment Providers

Payment processors and financial service providers may receive information necessary to process transactions and payments.

Shipping and Delivery Providers

We may share your name, shipping address, telephone number, email address, order information, and other necessary information with shipping carriers, freight companies, manufacturers, distributors, or logistics providers to fulfill and deliver your order.

Manufacturers and Suppliers

Some products may be shipped directly from manufacturers, suppliers, or distribution partners. We may provide those parties with information necessary to fulfill your order, provide customer support, process warranty claims, or arrange replacement parts or products.

Technology and Website Providers

We may use third-party companies that provide website hosting, e-commerce functionality, analytics, security, customer service, email, communications, and other technology services.

Marketing and Analytics Providers

We may use third-party analytics and marketing services to understand Website usage and improve our advertising and communications.

Professional Advisors

We may disclose information to attorneys, accountants, consultants, insurers, or other professional advisors when reasonably necessary for legitimate business purposes.

Legal and Regulatory Requirements

We may disclose information if required to do so by law, regulation, legal process, court order, subpoena, or governmental request, or when we reasonably believe disclosure is necessary to protect our rights, property, customers, employees, or others.

8. Third-Party Websites and Services

Our Website may contain links to third-party websites, services, payment providers, manufacturers, social media platforms, financing providers, or other external websites.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

When you leave our Website or interact with a third-party service, we recommend reviewing that company’s privacy policy before providing personal information.

9. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, online payment system, or method of storing information can be guaranteed to be completely secure.

Therefore, while we work to protect your information, we cannot guarantee absolute security.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide our products and services.

  • Maintain customer and transaction records.

  • Process orders and payments.

  • Handle returns, refunds, and warranty matters.

  • Meet legal, accounting, tax, and regulatory requirements.

  • Resolve disputes.

  • Enforce agreements.

  • Prevent fraud and abuse.

  • Protect our legitimate business interests.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

11. Children’s Privacy

Our Website is intended for adults and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.

12. Your Privacy Choices

Depending on where you live and applicable law, you may have certain rights concerning your personal information.

These rights may include the ability to:

  • Request access to personal information we maintain about you.

  • Request correction of inaccurate information.

  • Request deletion of certain personal information.

  • Opt out of certain marketing communications.

  • Request information about how your personal information is collected or used.

  • Exercise other rights provided under applicable privacy laws.

To make a privacy-related request, please contact us using the information provided below.

We may need to verify your identity before completing certain requests in order to protect your personal information and prevent unauthorized access.

13. California Privacy Rights

If you are a California resident, California privacy laws may provide you with additional rights regarding your personal information.

Depending on applicable law, California residents may have rights to:

  • Know what categories of personal information are collected.

  • Request access to certain personal information.

  • Request deletion of certain personal information.

  • Request correction of inaccurate personal information.

  • Opt out of certain forms of sharing or sale of personal information where applicable.

  • Receive equal service and pricing regardless of exercising applicable privacy rights.

Home Sauna Shop does not sell personal information for monetary consideration.

If you wish to exercise a privacy right, contact us using the information below. We may request information necessary to verify your identity before processing your request.

14. Nevada Privacy Rights

Nevada residents may have certain rights regarding the sale of covered information under applicable Nevada privacy law.

Home Sauna Shop does not sell personal information for monetary consideration.

If you have a privacy request relating to Nevada law, please contact us using the information below.

15. International Visitors

Home Sauna Shop primarily operates as an online retailer serving customers in the United States.

If you access our Website from outside the United States, your information may be transferred to, stored in, or processed in the United States or other locations where we or our service providers operate.

Privacy laws in those locations may differ from the laws in your country or region.

16. Do Not Track Signals

Some web browsers offer a “Do Not Track” feature.

Because there is currently no universally accepted standard for responding to Do Not Track signals, our Website may not respond to such signals in every circumstance.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Effective Date” at the top of this Privacy Policy.

We encourage you to periodically review this page to stay informed about how we handle personal information.

18. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how your information is handled, please contact Home Sauna Shop.

Home Sauna Shop

Website: https://homesaunashop.com/

Phone: +1 713 548 6661

You may also contact us through our Website’s contact page or live chat.

We will make reasonable efforts to respond to legitimate privacy inquiries within the time required by applicable law.

19. Acceptance of This Privacy Policy

By using the Home Sauna Shop Website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein, to the extent permitted by applicable law.

If you do not agree with this Privacy Policy, please discontinue use of the Website.